Returns & Exchanges

At Mozart's Coffee Roasters, we strive for perfection in every roast; if your order does not meet our high standards for freshness and quality, we are committed to making it right. Due to the perishable nature of coffee beans, please contact us within 14 days of delivery for a resolution.

Return Process

• 1.
  Contact Support

  Email our customer service team at support@mozartscoffee.com with your order number and a brief explanation of the issue.

• 2.
  Provide Verification

  For damaged goods or quality concerns, please include photos of the packaging and the roast date printed on the bag.

• 3.
  Receive Authorization

  Our team will review your request and, if eligible, provide a return authorization number or confirm your replacement shipment.

• 4.
  Refund or Replacement

  Once approved, we will either dispatch a fresh batch of coffee to your door or issue a full refund to your original payment method.